Confidently Outsource Call Centre Services with IMC

If you're looking for a UK-based call centre solution, with a solid technical foundation and a polite, friendly team of experienced call handlers, you've come to the right place!

IMC at a glance:

• UK based call centre
• Happy and experienced staff
• Specialists in lead refinement in the claims management sector
• Live introduction of qualified prospects by ‘hotkey’ telephone transfer
• Experience in Personal Injury, PPI, Debt Management, Mobile Phone Upgrades and more
• Bespoke Call Centre solutions created.

Beyond just call centres:

• Specialists in developing marketing creative and IT systems to enable lead generators to quickly and easily monetize existing web traffic
• Development of bespoke systems in support of call centre functions (data capture, lead qualification, inbound IVR, etc)
• Lead delivery via Internet (browser-based and HTTP post) and email

We operate two successful personal injury brands; Accident Claim Assistance and Captain Compensation.

Personal Injury

IMC is registered with, and regulated by, the Ministry of Justice in respect of regulated claims management activities in the UK. Our registration number is CRM20378.

We have been operating a successful personal injury lead generation and claims management service for more than two years and have enjoyed continual month-on-month growth since inception.

We offer a fully managed personal injury solution to independent lead generators, online publishers and claims management business. Our services include everything from the provision of marketing materials, through to data capture, lead refinement via our call centre and ultimately the delivery and sale of qualifying personal injury prospects to a panel of personal injury specialist solicitors.

We provision both inbound (handling live incoming personal injury telephone enquiries) and outbound (calling prospective claimants in direct response to web claim enquiries, etc) call handling. The primary function of each call is to screen each prospective claimant to identify whether they have grounds to pursue a claim of compensation for their injury. Where grounds to claim exist, the prospective claimant is passed onto a suitable specialist solicitor.

Whether you're generating leads and want no further involvement in the process, or you yourself are a specialist Solicitor or Claims Management Company and simply require a solution to screen your inbound enquiries, we have a solution for you. Please contact us using the details on our Contact page for further information.

Affiliates/Lead Generators

We work with a wide base of affiliate partners who refer prospective claimants to us. If you are interested in learning more about our affiliate program, click here.

Claims Management Companies/Solicitors

If you are fortunate enough to be receiving enquiries from prospective claimants but simply don't have the resource or technology in place to efficiently screen these enquiries, we can help!

We can provide you with a comprehensive solution, enabling us to handle ALL your inbound enquiries (be they via telephone, by email etc), screen them against pre-agreed criteria and either deliver them back to you, or onto a nominated party, at any method that suits.

We can deliver qualifying prospects to you in real-time (via telephone ‘hotkey’ transfer), electronically via our online portal, by HTTP post to a URL of your choice or by email; the choice is yours.

Please contact us for further information.

Solicitors Seeking Qualified Prospects

If you or your practice are seeking new personal injury work, we would be happy to discuss your inclusion on our existing panel. Please contact us for more information.

Need a Call Centre Solution? We've Got it Covered!

IMC can provide a bespoke solution to any call centre requirement. Whether you're a sole trader in need of someone to handle your inbound sales enquiries or a large national brand and want to market to your existing customer base, IMC can provide you with a tailored solution that will deliver.

Services

• Supply of geographic or non-geographic telephone numbers in order to track your campaign's success
• All calls answered and handled under your brand name
• Your calls handled by a polite, professional call centre agent
• Custom inbound call manager to ensure no call is ever missed
  • Missed calls out of hours or when an agent is unavailable to take the call will be called back where a CLI was presented
  • Custom voicemail message to allow callers to leave a voicemail when they call out of hours or when in a call queue
• All campaign purposes supported (appointment setting, lead refinement, verification, upgrades, add-ons etc)
• The required information captured can be delivered to you in any of the following ways:
  • Via live ‘hotkey’ telephone transfer
  • Via input into your online portal (if you have one)
  • Via email
  • Via HTTP post
• Access to call recordings for training or monitoring purposes
• For outbound campaigns, we can use your data, or data sourced from our partners and affiliates

Please contact us to discuss your requirements.

About Us

Interactive Media Communications Ltd (IMC) was founded in 2007 and entered the call centre market in 2009 with our personal injury lead generation and claims management service.

The management team has over 75 years collective experience in business management, technology, sales and marketing in both the telecommunications and Internet marketing sectors.

Our call centre is located in Lowestoft, Suffolk; the UK's most easterly town. It utilizes the very latest technology and telecommunication techniques to ensure a quality and stable service for our clients. Our data capture and lead delivery software has been developed ‘in-house’ and has been tailored to meet the specific needs of each campaign.

At the very core of our business are our staff. As one of the leading call centres in East Anglia, we have been fortunate to employ some of the very best call centre operatives. We have invested significantly in training and as a result have a number of specialised claims advisors and other experienced call centre agents working for us.

To find out more about IMC, please do not hesitate to contact us.

Contact Us

IMC Ltd
Sea Lake Road
Lowestfot, Suffolk
NR32 3LQ

By Telephone: 0843 289 3351

By Email: enquiries@imctelecomms.com

To talk to a member of our sales team, call the number above and we will help you in any way we can. Alternatively you could write to us at the above address or email us and we will get back to you as soon as possible.